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FAQ

GroupLunch is an online platform which offers a wide range of meals for lunch from different restaurants, delivered to your workplace.

We have a diverse offering across the most popular food categories and are continuously trying to find new restaurants and add new & fresh meals to our menu. In addition, GroupLunch delivers your order(s) to your company between 11:15 and 12:15 from Monday to Friday. Our webshop is simple and very user-friendly.

Upon registration, you can order your lunch with just a few clicks. We accept the most common payment methods such as lunch vouchers, cash, paypal, credit card and bank transfer.
Our restaurant partners are carefully selected, and our menu stands for variety and quality!

Choose your favorite meals from up to 900 different alternatives!

Click on “Login” at the top right of our homepage www.grouplunch.lu. Enter your professional e-mail address as well as a password (for security reasons we only accept professional e-mail addresses). Our system automatically recognizes which company you belong to by checking the suffix of your e-mail address. If your company has more than 1 location/ building, you must select the location/ building you would like your order to be delivered to primarily (can be changed during your checkout). After completing your registration, you will receive an e-mail containing a confirmation link, which we kindly ask you to click on.

Our team needs to check your working location and will either accept deliveries or get back to you in case of further questions. Upon acceptance from our team you can start ordering lunch for you personally or your team.

If your e-mail address is not recognized by our system that is because we currently do not make deliveries to your company. In this case, we kindly ask you to enter some information about the company you work for. We will contact you as soon as GroupLunch is able to deliver to your company. We will also notify you, should we already know your company, yet not be able to make deliveries to your address now.

If our answer seems late, please contact us at : support@grouplunch.lu

Principally every meal can be ordered until 10 a.m. but we have some restaurants with an order deadline until 10:30. You can certainly order for a later date with our calendar function.

Yes, this is possible under “My Account”. Please note that your order for the same day can only be cancelled until 9.30 a.m. The reason is that restaurants receive large volumes of orders and start preparing first orders timely on the same day.

In case of doubt, to cancel your order, please contact us at +352.203.32.72.

Yes, you can cancel your order until 9.30 a.m. and place new orders until the order deadline of the restaurant

For some products it is possible to add additional “extras”, but it is not possible to compose or tailor your own order. We are however confident that you will find something you like. Every day we do our very best to improve our menu and of course we also welcome suggestions from you!

Our team does its best to deliver before 12:15

However, we may encounter inconveniences beyond our control such as weather conditions, traffic conditions, etc.

In such a case you will be certainly informed asap by our customer service.

Your order will be delivered in a GroupLunch thermo box and will be deposited at the designated central delivery spot in your building/ company (usually a separate room, coffee corner, staff reception etc.). Please ask your secretary or staff reception for the exact location.

If your company has more than 1 location/ building, you have the possibility to change your address with each purchase during the checkout process.

To change a delivery address due to a change of employer, please contact us by email at: support@grouplunch.lu, indicating your old and new email addresses

We accept several payment methods, depending on your personal or company status.

Everybody: Credit card, Paypal, SEPA

If you want to pay with lunch vouchers, cash or bank wire after your order, you need to supply more information such as your personal email address etc. The necessary information can be inserted and completed in the “my account” section.

Food vouchers : we accept food vouchers from “Sodexo”, “Ticket Restaurant” and “Cheque Resto”.

To pay with meal vouchers or cash, please put them in an envelope, write your name/email address and date clearly on the envelope and deposit the envelope in the designated cash box.

In most companies we have installed cash boxes where your envelopes can be safely stored. Please ask your secretary/reception where the GroupLunch cash box is located.

Please note that if your company does not have a cash box, you will not be able to use this payment option.

As soon as we have received your envelope, we will load your account. Please note that it may take 1-2 business days before we load your account.

The cash registers are emptied once a week (every Thursday). Once your account has been updated, you can view your updated account under “My Account” and use your credit (if positive) for the next orders.

Wire transfer :

please wire transfer funds to the following bank account:

Name: Grouplunch Luxembourg S.à.r.l
Bank: ING Bank Luxembourg
IBAN: LU02 0141 5572 0630 0000
BIC: CELLLULL
Usage: (Your email address)

GroupLunch gives you the option to pay with lunch vouchers, cash or via bank transfer, without having charged your account beforehand, by selecting the payment method “Lunch vouchers, cash or bank transfer” in the checkout window.

Since we need to pay the restaurants after every order, we need some security from your side in the form of additional information, such as “private email address”, “telephone number” etc. to protect ourselves against payment defaults.

You can charge your account anytime via bank transfer, credit card or paypal immediately or bank wire (can take up to 3 business days).

To recharge your account via cash, lunch vouchers etc. you need to insert the amount of vouchers and or “cash” into an envelope, (your professional email clearly written on it) and insert it in one the secure cash-box, which will be collected every Thursday before 11:30 AM. Please ask your reception or building manager for the location of the cash box. If your company does not have a group lunch cash register, this form of payment can unfortunately not be used.

Your credit card details are stored encrypted with “Saferpay”, an e-payment solution by the company “SIX Payment Services” (for more information please visit: saferpay.com). All data are inaccessible to unauthorized persons (including all employees of GroupLunch).

Under “My Account” you can find your Order history along with information on the meal purchased, price and payment method.

You can contact us at support@grouplunch.lu before 1:30 pm.

In a more urgent situation, please contact us by telephone before 1:30 p.m. (Tel. 203 32 72) in order for us to find a solution to the problem.

To obtain a refund of your order, you must please always keep the meal and send us a photo per email, so that we can either identify the issue with the help of the photo or to pick it up in urgent cases. We need to justify every refund towards the restaurant partner who produced it.

Visit our homepage www.grouplunch.lu and click on “My Account” “Forgotten Password”. Please enter your e-mail address and press “Continue”. You will receive an e-mail containing a confirmation link. Upon clicking on this link, you will be able to reset the password for your account.

The expiry date is the same as the delivery date.

It is recommended that Customers take the delivered products either out of their isolated thermo boxes as quickly as possible and consume them immediately, otherwise place them in a refrigerator. In case your company has no isolated thermo box from Grouplunch we recommend to consume your order upon delivery or place it into a fridge for same day consumption.

Grouplunch and/or the Courier shall not be liable for any consequences whatsoever resulting from the incorrect closing of these boxes or any other failure to use them.

Before contacting us via telephone/ e-mail, please make sure that you have submitted your envelope, containing your payment, to the correct cash box. If you are 100% certain that you submitted your envelope to our cash box, please provide us with the following information:

  • On which date/ in which week did you submit your envelope?
  • Which amount did you submit?
  • Are you 100% sure that you wrote down your name on the envelope?
  • Did you put the envelope in the group lunch cash register or possibly in the cash register of the competition?

As soon as we have this information, we will check our records and contact you as soon as possible.

Please send us a message via our contact form or via email to “support@grouplunch.lu”. All suggestions will be treated by our customer service.