FAQ

Foozo is an online platform that offers a wide range of dishes from several restaurants. We have a diverse offer among the most popular meal categories; and we are constantly looking for new and interesting restaurants to enrich your experience.

We deliver your lunch orders to work or home place from Monday to Friday and dinners, from Monday to Saturday.

We only deliver to Luxembourg. In case of questions about our delivery areas contact us at 20 33 272 or by email: hello@foozo.lu

How to create my profile
  • Using your professional email address if you want to be delivered to your workplace and private home.
  • Using your personal email address if you want to be delivered to your home only.

If your employer already exists in our database, the delivery address at your place of work will be automatically updated.

My addresses

Before ordering, please indicate your delivery address. If you want to use a different billing address, you can add this address under “My account details”.

Delivery addresses
If you have registered with a professional email address
Business delivery addresses are automatically available in your profile.
The addresses you see are the ones that are existing addresses for your company.
If some do not concern you, you can simply ignore them.
You can also add a personal delivery address for your home deliveries – however these are subject to our review to make sure we can deliver to you

In case of difficulties to add an address, contact us at 20 33 272 or by email: hello@foozo.lu

If you have registered with a personal email address
You can add a personal delivery address for your home deliveries – however these are subject to our review to make sure we can deliver to you

My password

In case of non-receipt of an email to renew your password, contact us at 20 33 272 or by email: hello@foozo.lu
We will send you a new password as soon as possible.

Change my email address following a change of job.

Contact us at 20 33 272 or by email: hello@foozo.lu
If your new employer already exists in ourdatabase,the delivery address will be automatically updated.

When to order

Before 10:30 for lunch
Before 19:00 for dinner

However, you can also pre-order your meals with our calendar function.

My delivery addresses

If you, or your company, have several delivery addresses, you must select the one that suits you when finalizing your order by clicking on Select an address.

Delivery addresses can no longer be modified after validation of your order.

How to pay for my order

We offer several payment methods. Click on the names below to read more.

How to cancel my order

The deadline to cancel an order is 9:30 am.
Working on a just-in-time basis, meals ordered after 9:30 a.m. cannot be cancelled.

How to modify my order

It is not possible to modify orders after their validation.

How to change the address of my already validated order

It is not possible to change the delivery address of orders after their validation. Please call our office 20 33 272 or send us an e-mail in case of error: hello@foozo.lu

The different statuses of my orders
  • Processing: your order is validated.
  • Pending payment: it seems that you have not finalized your order, in case of doubts, contact us.
  • Cancelled – your order has been cancelled by the restaurant due to a stock shortage.
When will my order be delivered

For lunch

  • Delivery to your workplace: we do our utmost to deliver between 11:15 and 12:15
  • Home delivery: deliveries are between 12:15 and 13:00: the delivery time indicated on the confirmation email is to be ignored.

For dinner
Deliveries are between 19:30 and 20:30.

However, we may encounter issues beyond our control such as weather conditions, traffic conditions, which could create a delay in your delivery. In this case we will contact you to inform you about the delay and new ETA.

Upon delivery, you will receive an email notification, remember to check your spam

Where will my order be delivered

Your order will be delivered to the main delivery address of your building/company (usually in a closed room, coffee corner, reception …). The secretary of your company or the reception staff can inform you about this place.

My order is incomplete

Send us a picture of the dish received at hello@foozo.lu and we will arrange to contact the restaurant responsible and refund your account.

My order is not the right one:

Send us a picture of the dish received at hello@foozo.lu and we will arrange to contact the restaurant responsible and refund your account if necessary.

I haven't received my order:

Once you have checked the usual place of your deliveries, you can not find your dish: contact us at hello@foozo.lu or at +352.203.32.72
We will contact the delivery person in charge of your delivery for more information.

To get a full refund for your order, you must always keep the dish so that we can pick it up in urgent situations.

This is important for us, in order to trace what went wrong and to prevent such situations from happening again.

If your account balance is negative, you will receive a payment reminder at the end of the week. The amount must be paid by the following Thursday at the latest. If you have a company account or SEPA mandate, you can ignore the payment reminder.